We are committed to quality customer service and a pleasant online shopping experience! If you have a question or need further information and can’t find the answers you need below, please contact us at:
Call : +603-6275 2718
Email : firstname.lastname@example.org
jtech2u.com offers a wide selection of products for your convenient e-Shopping. If you can’t find what you are looking for in jtech2u.com, you may call one of our customer service representatives at +603-6275 2718 or email us at email@example.com and we’ll do our best to find a solution for you.
We will process your order as soon as your online purchase is completed. Orders confirmed with payments made before 3:00 p.m. will be processed on the same business day; orders placed after 3:00 p.m. will be processed on the following business day.
Customers can expect to have their order delivered according to the schedule listed below from the day that online purchase is correctly completed and payment is made. “Business Days” means Monday to Friday, and does not include Saturday, Sunday and state, public and federal holidays. However, some of our courier partners do deliver on Saturdays before 1:00pm. Below is the estimated delivery time frame for Malaysia*.
- Area – Delivery Day
- Cities / Major towns – 1 to 2 working days
- Outskirt areas (Outstation) – 3 to 4 working days
- ODA-Out of Delivery Area (e.g Felda / Estate) – 1 to 7 working days
*Subject to changes made by the service provider.
Please note that we do not deliver packages to PO Boxes. We suggest that the delivery be made to a home or business address where someone is available to sign for the delivery during business hours.
All estimates are based on business days.
For your protection, all parcels will require the signature of the receiver upon delivery. Please note that our courier partner will make only two delivery attempts before returning your package to J-TECH SYSTEM SDN BHD.
Our courier partner will deliver the parcel to the address stated in the consignment note. In the event that no one is present to receive the package, a “MISS U CARD” will be dropped into the mail box. The second attempt will be made once the consignee contacts the courier partner. If the second attempt fails, the package will be returned to J-TECH SYSTEM SDN BHD for further action. A “Reshipment Fee” will be incurred under such circumstances.
Yes, your packages are insured up to RM 200.
Our courier partners will call you if they cannot deliver your parcel. If you wish to have an update on the immediate location of your parcel, please contact the courier partner assigned to deliver your parcel. You may also contact our Customer Service Representatives at +603-6275 2718 or email us at firstname.lastname@example.org if you have not received your order within 7 business days.
J-TECH SYSTEM SDN BHD offers FREE SHIPPING to any address within Malaysia for orders at RM 200 or above in total value for WEST MALAYSIA and EAST MALAYSIA. All orders under the above stated total value will incur a flat rate shipping charge of RM10 to any address within WEST MALAYSIA and RM15 to any address within EAST MALAYSIA.
Shipping costs will be added to your order just prior to the point of payment in the e-shopping process.
Reshipment refers to the reshipping of returned or undelivered parcel(s) after several delivery attempts by our courier service partner. A “Reshipment fee” will be incurred if you wish to resend the returned / undelivered parcel(s) to a specific shipping address, at RM10 within WEST MALAYSIA and RM15 within EAST MALAYSIA. Please contact our Customer Service for further clarification.
Shipping Rules & Restrictions
J-TECH SYSTEM SDN BHD is not responsible for any delays caused by events beyond its control.
Products will only be delivered to valid addresses (and not to PO boxes) within Malaysia only.
Delivery hours are between 9:00am to 5:00pm from Mondays to Fridays. There will be no deliveries on Saturdays, Sundays and state, public or federal Holidays.
Changes to the shipping and billing address will not be entertained after order has been confirmed.
If you discover any damage to your product(s) upon receipt of the parcel, kindly observe the following procedure, failing which you will be deemed to waive your rights there to:
- The claimant must notify J-TECH SYSTEM SDN BHD’s Customer Service within three (3) business days of receiving the parcel.
- A Customer Service representative from J-TECH SYSTEM SDN BHD shall perform an inspection of the damaged parcel.
- If the inspection confirms that the parcel is damaged through the fault of J-TECH SYSTEM SDN BHD or its delivery partner, the claimant shall return the affected product(s), original carton and copy of official J-TECH SYSTEM SDN BHD’s eShop Invoice for exchange purposes.
Note: J-TECH SYSTEM SDN BHD reserves the right not to entertain the exchange if the claimant cannot produce the original carton and copy of CN.